The Company reserves the right to cancel or alter the Course Date or Provision of Service, the Location and the individual or organisation providing the Service.
Rack Maintenance Course
Courses cancelled with less than 4 full days’ notice (from the start of the course date) will be charged in full.
All prerequisites required for the rack maintenance course (highlighted below) must be confirmed at the time of quote acceptance. In addition, further confirmation is required no less than 4 days prior to the course date via email by the customer. Reminders will be sent to the customer a week before the course date. If prerequisites are not confirmed 4 days prior to the course date the course will be deemed as cancelled.
- A fully charged scissor lift is required. This is to be arranged by others. Platform height should be as tall as the racking. Platform length to be at least 3m (or longer if the racking beams (horizontal bars) are longer than 3m).
- A minimum of 3 delegates and a maximum of 6 can attend (SEMA recommends a 3-person team for repairs).
- At least 2 of the delegates are to be licensed to use the scissor lift (on completion of the training all members of the team will require a scissor lift license). Hard hats required for all delegates.
- An internal area of racking with a minimum of 3 empty bays are required for practical training (ambient temperature). We will need photos of this proposed area before we can offer a date to provide this training session.
- Racking components including an upright, beam and bracing need to be available for the team to change.
All cancellations must be made in writing. Delegate substitutions may be made prior to the course start date giving written notice.
The date and time that the Company receives the written notice of cancellation or amendment will be regarded as the date and time that the notice has been made and appropriate cancellation charges will be applied.
Onsite Rack Safety Awareness & Bespoke Online Courses
Where The Client cancels the above services, the following charges will be paid by the Client to the Company:
| Cancellation notice period from course date | Charges |
| 7 days or more from agreed course date | 0% of total invoice value |
| Less than 7 days from agreed course date | 50% of total invoice value |
| Less than 48 hours from agreed course date | 100% of total invoice value |
All cancellations must be made in writing. Delegate substitutions may be made prior to the course start date giving written notice.
The date and time that the Company receives the written notice of cancellation or amendment will be regarded as the date and time that the notice has been made and appropriate cancellation charges will be applied.
Online & Regional Courses (Booked via Website)
Where The Client cancels the above services, the following charges will be paid by the Client to the Company:
| Cancellation notice period from course date | Charges |
| 7 days or more from agreed course date | 0% of total invoice value |
| Less than 7 days from agreed course date | 50% of total invoice value |
| Less than 48 hours from agreed course date | 100% of total invoice value |
All cancellations must be made in writing. Delegate substitutions may be made prior to the course start date giving written notice.
No refund, credit, transfer, or rebooking credit will be given for any failure to attend a course or arrive late for the event start time, for whatever reason.
The date and time that the Company receives the written notice of cancellation or amendment will be regarded as the date and time that the notice has been made and appropriate cancellation charges will be applied.
Course transfers only relate to the delegates who are transferring to a different online or regional course date on the same course. The choice of course date must be specified at the time of transfer, otherwise the instruction will be considered a cancellation.
| Transfer notice period from course date | Charges |
| 3 days or more from agreed course date | 0% of total invoice value |
| Less than 3 days from agreed course date | 100% of total invoice value |
Inspection Service Cancellations
The Company reserves the right to cancel or alter the Inspection Date and the individual providing the Service.
If The Client cancels the Inspection Service with not more than 48 hours’ notice from the scheduled inspection start date and time The Client will pay The Company, the full invoiced service cost including VAT within thirty (30) days of the invoice date.